Privacy Policy

1. Introduction

Scrollbird CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services.

By using Scrollbird CRM, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name and email address
• Password (stored in encrypted form)
• Company information (name, industry, size, description)
• Payment information (processed securely through Stripe)

2.2 Customer Data

You may store information about your customers in our CRM, including but not limited to:

• Contact information (names, emails, phone numbers, addresses)
• Business information
• Communication history
• Custom data fields you choose to track

2.3 Usage Data

We automatically collect information about how you interact with our service, including IP addresses, browser type, pages visited, and timestamps.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our CRM services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., Stripe for payments, email service providers)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@scrollbird.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service may integrate with third-party services (such as Google for email, Stripe for payments, or Twilio for SMS). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.